Frequently Asked Medical Spa Questions
Please arrive 15 minutes prior to your appointment. This will allow you time to check in at the desk, change into your robe and sandals and complete a Health History Questionnaire. Each appointment is precisely timed so if you arrive late, your spa service time may be shortened. In the event that you are late to an appointment, we will do our best to accommodate you but we cannot guarantee your full service time.
Bella Pella Medical Spa is a casual environment - we recommend dressing in casual, comfortable clothing. We provide bathrobes and sandals upon check-in. Please dress to your comfort level - under-garments under bathrobes are optional.
All jewelry and other personal belongings should be removed prior to spa services, but it is preferred that they be left at home. Lockers are provided to secure your personal belongings; Bella Pella Medical Spa is not responsible for any lost or stolen items.
The bathrobes and sandals we provide are intended to be worn to your treatment(s). Your therapist will provide further instruction on disrobing based on the treatment type.
Wearing make-up after a facial shouldn't cause any problems. Depending on the type of facial you are receiving, consult with your esthetician about any post-facial precautions.
Out of respect of all guests, we kindly ask that cell phones and pagers be turned off upon entering the spa. If you are unable to turn off your device, please turn to vibrate mode.
Always consult with your service provider after any treatment about any post treatment precautions. The skin is delicate after extractions, exfoliations, injections, peels and laser treatments and it is wise to limit sun exposure for at least a few days.
Yes, it is important to stay well-hydrated before and especially after a spa treatment. Most treatments trigger improved circulation and stimulate waste removal from the body. Water can aid in this process and will help alleviate any inflammation, especially after massage therapies. Water will also help restore your energy after spa treatments.
When you arrive at Bella Pella Medical Spa, before any treatments, you will be asked to complete a Health Profile. This is a standard form and is designed to get an understanding of any medical conditions, injuries, skin conditions, mobility limitations, etc. that might need to be taken into consideration for a treatment. Complete and thorough responses are appreciated, as this allows us to provide you with the best level of service to meet your needs.
Please be sure to inform your therapist of any inflamed joints or muscles. These should be avoided during massage. Also, please inform your therapist of any discomfort or concerns during a treatment.
We value your business and appreciate your cooperation with our cancellation policy. Please respect our scheduling by keeping appointments whenever possible and providing a minimum of 24 hours’ notice when canceling or rescheduling appointments. Because your services are guaranteed reservations reserved for you, 25% payment is required for the following conditions:
Less than 24-hour notification to cancel or reschedule an appointment.
1. No-show or missed appointments.
2. Late arrivals - please keep in mind that arriving late for a service may require us to shorten the length of the treatment, with full charges applied, so as not to inconvenience other guests. We regret that late arrivals will not receive extension of scheduled appointments.
3. When booking your appointments within 24 hours Changes or Cancellations will be subject to a fee.
To change or cancel your appointment(s), call the Spa at (979) 732-5353.
Contact Us Today! (979) 732-5353
Arriving late will limit the time for your spa treatment, lessening its effectiveness and your enjoyment. As your service was reserved at a specific time, your treatment will end at its set time so that the next guest is not inconvenienced. The full treatment price will apply.